Privacy Policy
Last updated: March 7, 2026
Introduction
Zoo Town Surfers ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.zootownsurfers.com or book an adventure with us.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name, email address, and phone number when you submit a booking request or contact us
- Group size and preferred dates for trip planning
- Resume and employment information when you apply for a career position
- Any additional information you include in messages or forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type, operating system, and device information
- IP address and general location data
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and manage your booking requests and trip reservations
- Communicate with you about your adventures, schedules, and logistics
- Respond to your inquiries and provide customer support
- Evaluate career applications
- Improve our website, services, and user experience
- Send promotional communications (only with your consent)
- Comply with legal obligations
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors interact with our site
- Third-party cookies — set by services like our booking platform (Xola) to process reservations
You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.
Third-Party Services
We may share your information with trusted third-party services that help us operate our business:
- Xola — for processing bookings and payments
- Email service providers — for sending booking confirmations and communications
- Analytics providers — for understanding website usage
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records may be retained for up to seven years for legal and tax compliance.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications
To exercise any of these rights, contact us at waves@zootownsurfers.com.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Zoo Town Surfers
5077 Old Highway 10 West
Alberton, MT 59820
waves@zootownsurfers.com