River Adventure FAQs
A comprehensive guide designed to answer your questions and ensure you have the best experience on the water with Zoo Town Surfers.
What If It Rains?
Trips proceed in light precipitation. Only severe thunderstorms trigger cancellations. Our Crystal Springs facility, located 10 minutes from put-ins, offers shelter and refreshments.
What Should I Wear?
River sandals, sun protection, non-cotton clothing, a bathing suit, and a strap to secure your sunglasses.
Do I Need Kayak Experience?
Not at all! Whether you are a complete beginner or a seasoned paddler looking to refine your skills, our classes cater to all levels.
Can We Bring Our Dog?
Dogs cannot ride in rafts due to safety concerns, though we have a shaded kennel at Crystal Springs for your pet.
How Safe Is Rafting?
We maintain a perfect safety record — your drive to our location is more dangerous than rafting down our carefully monitored rivers.
Do We Have to Paddle?
Adventures are customizable — guests may choose active participation or passive enjoyment.
Does Everyone Have to Know How to Swim?
Type V lifejackets and safety instruction compensate for non-swimmers.
Can I Request A Guide?
Repeat guests can request preferred guides, accommodated when possible.
Should I Tip My Guide?
Tips are appreciated but not expected.
What Is Your Cancellation Policy?
Full refunds are available if cancelled 48+ hours beforehand; no refunds within 48 hours.
Do You Have Group Discounts?
Groups of 12+ receive a 10% discount (up to $8 per person).
Are Full Day Lessons Customized?
Yes, our instructors tailor lessons to your individual skill level.
What Is the Difference Between Class I and Class VI Rapids?
Rapids are rated on a scale from Class I (beginner-friendly, small waves) to Class VI (expert-only, extremely dangerous). Most of our guided trips run Class I–III water; ask your guide about the classification of your specific trip.